Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. Eligible items may be returned within 30 days after delivery.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be in the same condition in which it was received
- Be unused and undamaged
- Include all original accessories and components
- Be returned in its original packaging
- Include proof of purchase or your order number
To request a return, please contact us at:
Please include your order number and the reason for your return.
Do not send a return without contacting us first. Returns sent without prior authorization may not be accepted.
Return Address
Approved returns should be sent to:
Foxlume Returns
50 Mill Road
Freeport, NY 11520
United States
Please wait for return instructions from our customer service team before shipping your item.
Return Shipping Costs
For returns caused by a defective, damaged, incorrect, or materially different item, Foxlume will cover the reasonable return shipping cost and provide return instructions.
For returns due to change of mind, ordering the wrong item, or other reasons not caused by a product or fulfillment issue, the customer is responsible for the return shipping cost unless otherwise stated by our customer service team.
Original shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part.
For orders originally shipped within the United States with free standard shipping, no outbound standard shipping charge will be deducted solely because the original shipment qualified for free shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem, when applicable
- Photos of the shipping package if it was damaged during transit
After reviewing the information, we will provide an appropriate resolution, which may include a replacement, return, or refund.
Non-Returnable Items
We may be unable to accept a return if:
- The item has been used, altered, intentionally damaged, or modified
- Parts or accessories are missing
- The original packaging is missing or substantially damaged
- The return is requested more than 30 days after delivery
- The item cannot legally or safely be returned through the applicable carrier
If you are unsure whether your item is eligible for return, please contact us at support@foxlume.com before sending it back.
Exchanges
We do not currently process direct exchanges.
If you would like a different product or variation, please request a return for the original item. Once the return is approved, you may place a new order for the item you prefer.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Orders may only be cancelled before they have entered the shipping process.
Once an order has shipped, it can no longer be cancelled and must be handled under this Return & Refund Policy.
European Union 14-Day Right of Withdrawal
For eligible orders delivered to customers in the European Union, you may have the right to cancel or return your order within 14 days after receiving it, without providing a reason, subject to applicable consumer protection laws.
Returned items must generally be in the same condition in which they were received and include the original packaging and accessories.
Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.
Refunds
Once we receive your return, we will inspect the item and notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to process and post the funds to your account.
If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Foxlume
Operated by OMNILYRIC TRADING INC
Email: support@foxlume.com