Shipping policy
Shipping & Delivery Policy
Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully received.
Business days do not include weekends or U.S. public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Methods & Rates
We currently offer Standard Shipping.
All orders shipped within the United States receive free standard shipping.
There is no minimum purchase amount required for free standard shipping within the United States.
For international orders, shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
United States Shipping
For orders shipped within the United States:
- Shipping Method: Standard Shipping
- Shipping Cost: Free
- Order Processing Time: 1–2 business days
- Estimated Delivery Time: 3–8 business days after shipment
Please note that delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.
International Shipping
We offer international shipping to selected countries and regions where delivery is available at checkout.
For international orders:
- Order Processing Time: 1–2 business days
- Estimated Delivery Time: 10–20 business days after shipment
International delivery times may vary depending on the destination country, local carrier operations, and customs processing.
Availability and shipping charges for international destinations will be displayed at checkout.
Duties & Taxes
International orders may be subject to import duties, customs fees, VAT, or other taxes imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Customs regulations vary by country, and Foxlume does not control or determine these charges.
Order Tracking
After your order has been shipped, you will receive an email containing your tracking number and tracking information.
Please allow approximately 24–48 hours after shipment for tracking information to become active in the carrier's system.
Shipping Delays
While we work to ensure orders are delivered within the estimated delivery window, delivery dates cannot be guaranteed.
Delays may occasionally occur due to:
- Carrier delays
- Severe weather
- Public holidays
- Customs inspections
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If your order has not arrived within the estimated delivery period, please contact us at:
Please include your order number so our customer service team can assist you.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@foxlume.com.
We will make reasonable efforts to update the address before the order is shipped. However, once an order has entered the shipping process, we may not be able to change the delivery address.
Order Changes & Cancellations
If you would like to change or cancel your order, please contact us as soon as possible at:
Orders can only be changed or cancelled before they have entered the shipping process.
Once an order has been shipped, it can no longer be cancelled. Please refer to our Return & Refund Policy for information about eligible returns.
Lost Packages
If your tracking information indicates that your package may be lost or has not been delivered within the expected delivery period, please contact us at:
Please provide your order number and tracking information so we can investigate the issue with the carrier.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos of the damaged item
- Photos of the shipping package, if applicable
Our customer service team will review the information and assist you with the appropriate resolution.
Returns & Refunds
Shipping-related returns and refunds are subject to our Return & Refund Policy.
Please review our Return & Refund Policy for information regarding return eligibility, return procedures, refund processing times, and other applicable conditions.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Foxlume
Operated by OMNILYRIC TRADING INC
Email: support@foxlume.com